Refund Policy

Refund & Return Policy

 

Effective Date: July 11, 2026

 

At AKP Handloom, we want our customers to have a satisfying shopping experience. Please read our refund and return policy carefully before placing your order.

 

Returns

 

We accept returns only for products that are:

 

- Damaged during delivery

- Defective or have manufacturing issues

- Incorrect items received (wrong product delivered)

 

Return requests must be raised within 48 hours of delivery.

 

Return Conditions

 

To be eligible for a return:

 

- The product must be unused, unwashed, and in its original condition.

- The original packaging, tags, and accessories (if any) must be intact.

- Customers must provide clear photos/videos of the issue for verification.

 

Non-Returnable Items

 

Returns will not be accepted for:

 

- Products damaged due to customer handling

- Used, washed, or altered products

- Color variations caused by different screen settings

- Minor variations in handmade or handloom products, as they are a natural feature of such products

 

Refund Process

 

Once your return request is approved and the product is received/verified, we will initiate the refund process.

 

- Refunds will be processed within 5–7 business days after approval.

- Refunds will be credited to the original payment method (where applicable).

 

Shipping Charges

 

- Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.

- Return shipping charges may apply depending on the reason for return.

 

Order Cancellation

 

Orders can be cancelled within 24 hours of placing the order. After the order has been shipped, cancellation requests may not be accepted.

 

Exchange Policy

 

Exchange requests are accepted only for damaged, defective, or incorrect products, subject to verification and availability.

 

Contact Us

 

For any return or refund-related queries, please contact our customer support team with your order number and details of the issue.